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Closed Loop Compliance

DESIGN RESEARCH, DESIGN STRATEGY, CREATIVE FACILITATION

How might we revolutionize the end to end user experience of Operations Compliance?

Closed Loop Compliance is a vision to create an integrated solution that covers the entire lifecycle of a regulatory requirement from discovery, monitoring, and translation of requirements, to defining a compliance plan, executing that plan, and measuring end to end impact. I facilitated the creation of a comprehensive 5-year strategic vision, introducing a generative-AI-supported product, and advocating for the consolidation of 6+ tools into a streamlined, user-centric experience. The Gen-AI product uses keyword searches, document inputs, and URL inputs to identify and summarize relevant regulations, providing recommendations based on user-defined criteria. I led the usability testing for 8 workflows, 68 pages, that resulted in 75 insights. The project promises significant financial benefits, including $3.58M in savings from reduced third-party services, $0.18M in internal efficiencies, and potential $34.72M in risk mitigation. 

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