MADISON LYNN STEVENS
Drivability University
DESIGN STRATEGY, CREATIVE FACILITATION
How might we better understand how our fleet driver customers define drivability in order to incorporate findings into new engine development?
I led the Eaton-Cummins joint venture product strategy team in planning and executing a 2-day customer council event focused on drivability. I facilitated a planning workshop where we created a Drivability University theme. During the event I facilitated research activities, and we gathered direct input from our customers on their perception of drivability. Our research team was paired with a driver "drivemate" that would teach us about their experience of drivability. At the end of the event the research team gained their "Freshman 15" insights and our drivemates had a graduation ceremony.
We partnered with the Eaton-Cummins joint venture team to plan Drivability University. Over the 2 days the participants were "drivemates" with our research team teaching us about their experience of drivability.
We did ride & drive tests combined with "classroom" activities. We trained our engineers to ride along and ask qualitative questions as the drivers rated features of the trucks.
At the end of the 2 days, our researchers gained their "Freshman 15" insights. We generated a report that included a deeper understanding of our customers, how they define drivability, how they prioritize powertrain features, and their ideal driving experience.
We partnered with the Eaton-Cummins joint venture team to plan Drivability University. Over the 2 days the participants were "drivemates" with our research team teaching us about their experience of drivability.