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IU Health: Security & Hospitality


  1. How might the design of the behavioral health entry enhance first impressions and mitigate stigmas for patients and visitors?

  2. How might we humanize security measures within the emergency department to meet patient and staff needs while still providing a welcoming experience?

I had the privilege of working with patients and hospital staff at IU Health to better understand the balance between hospitality and security. My colleague and I focused on two areas of the hospital: the Behavioral Health Unit and the Emergency Department. We made recommendations for future designs of the spaces based on the design research.

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